7.4
Very good159 reviews

Sheraton Grand Chicago Hotel

Chicago, United States
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114of 206 hotels in Chicago
Address
301 East North Water Street, Chicago, Illinois, United States, 60611
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Overview

Sheraton Grand Chicago is located in Chicago, 0.6 miles from Museum Of Contemporary Art Chicago, and offers an indoor swimming pool. Wi Fi is available in the rooms as well as a sunbathing terrace, live performances and a heated swimming pool are available on site.

Location

This accommodation is in a 10-minute walk from The Magnificent Mile. The venue is located in Magnificent Mile district. You will find Downtown Chicago within the immediate surroundings.

Set within 10 minutes' walk from Grand subway station, the hotel is well-connected to Navy Pier.

Rooms

The property offers guests a mini bar, an iron with ironing board and a work desk along with down pillows, feather pillows and linens. The rooms are fitted with a shower, bath sheets and towels.

Eat & Drink

A breakfast is served in the restaurant. Guests can share a meal in LB's Bistro & Patisserie and Shula's Steak House, located about 700 feet away.

A full breakfast is served at affordable prices. 

Leisure

It offers free access to a sauna and spa therapy. Meals and a special menu for children are provided at Sheraton Grand Chicago.

Internet

Wireless internet is available in public areas for free.

Wireless internet is available in the hotel rooms at USD 14.95 per day.

Guest Parking

Public parking is possible on site at USD 55 per day.

The personnel at the hotel speaks English, German, Spanish, Italian, Portuguese.

Year renovated:   2012.  Number of floors:   34.  Number of rooms:   1218.

Former name: Sheraton Chicago Hotel & Towers

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Facilities
Most popular facilities
Paid Wi-Fi

Paid Wi-Fi in rooms

Parking

USD 55 per day

Baggage storage
24-hour services

24-hour reception

24-hour security

Food/ Drinks

Bar/ Lounge area

Restaurant

Cafe

Snack bar

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Private swimming pool

Spa and relaxation

Massage

Sauna

General

  • Paid Wi-Fi
  • Parking
  • Baggage storage
  • 24-hour services
  • Food/ Drinks
  • Fitness/ Gym
  • Swimming pool
  • Spa and relaxation

Sports & Fitness

  • Fitness center

Services

  • Valet parking
  • Room service
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Wake up service
  • Stores/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant
  • Cafe
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches

Business

  • Business center
  • Meeting/ Banquet facilities
  • Projector
  • Printers
  • Fax/Photocopying

Children

  • Cribs
  • Children's buffet

Spa & Leisure

  • Indoor heated swimming pool
  • Private swimming pool
  • Outdoor swimming pool
  • Beach towels
  • Casino
  • Live entertainment
  • Sun terrace
  • Sauna
  • Massage

Room view

  • Bay view
  • Lake view
  • River view

Room features

  • Paid Wi-Fi in rooms
  • Air conditioning
  • Individual heating
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Living room
  • Sitting area
  • Terrace
  • Closet
  • Tea and coffee facilities
  • Turndown service
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shower
  • Hair dryer
  • Bathrobe
  • Free toiletries
  • Sink

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid movies
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
Show all facilitiesHide facilities
Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no cribs provided in a room. 
PetsPets are allowed on request.
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Rooms and availability

Club Room Double Room
  • Bed options:
    2 Single beds or 1 Double bed2 Double beds
  • Max:
    4 persons
room details
Club Room King Room
  • Bed options:
    1 King-size bed
  • Max:
    3 persons
room details
Club Room Renovated
  • Bed options:
    1 King-size bed2 Double beds
  • Max:
    2 persons
room details
Basic Guest Room
  • Bed options:
    2 Double beds
  • Max:
    2 persons
room details
One-Bedroom Suite
  • Max:
    2 persons
room details
One-Bedroom King Suite
  • Bed options:
    2 Double beds
  • Max:
    3 persons
  • Lake view
  • Bathtub
room details
One-Bedroom Junior Suite
  • Bed options:
    1 King-size bed
  • Bathtub
room details
Executive One-Bedroom King Suite
  • Bed options:
    1 King-size bed
  • Max:
    3 persons
  • Lake view
  • Bathtub
room details
King Suite
  • Bed options:
    2 Double beds
  • Max:
    3 persons
  • Non-smoking
  • Air conditioning
room details
Executive Suite
  • Max:
    3 persons
  • Lake view
  • Shower
  • Heating
  • Air conditioning
room details
Deluxe Double Room
  • Bed options:
    2 Single beds or 1 Double bed2 Double beds
  • Max:
    4 persons
  • River view
  • Shower
  • Non-smoking
  • Heating
  • Bathtub
room details
Deluxe King Room
  • Bed options:
    1 King-size bed
  • Max:
    3 persons
  • River view
  • Shower
  • Non-smoking
  • Heating
  • Bathtub
room details
Junior Suite
  • Bed options:
    1 King-size bed
  • Max:
    4 persons
  • City view
  • Shower
  • Non-smoking
  • Heating
  • Air conditioning
room details
Family Double Room
  • Bed options:
    2 Single beds2 Double beds
  • Max:
    5 persons
  • Shower
  • Non-smoking
  • Heating
  • Bathtub
room details
Tradition King Room
  • Bed options:
    1 King-size bed
  • Max:
    3 persons
  • River view
  • Shower
  • Non-smoking
  • Heating
  • Bathtub
room details
Tradition Double Room
  • Bed options:
    2 Single beds or 1 Double bed2 Double beds
  • Max:
    4 persons
  • River view
  • Shower
  • Non-smoking
  • Heating
  • Bathtub
room details
Show 13 more room typesLess
Location
301 East North Water Street, Chicago, Illinois, United States, 60611
  • City landmarks
  • Nearby
  • Restaurants
435 N Michigan Ave
Tribune Tower
1800 ft
376 N Michigan Ave
Bridgehouse and Chicago River Museum
1600 ft
E Upper Wacker Dr between State St and Wabash Ave
Heald Square Monument
800 ft
301 E North Water St Center Lobby of Sheraton Grand Chicago
Chi Bar
700 ft
455 N Park Dr
ETA Restaurant + Bar
300 ft
301 East North Water Street
Chicago Burger Company
1200 ft
455 N Park Dr
Streeterville Social
300 ft
355 East Riverwalk South
Island Party Hut
4200 ft
302 E Illinois St
Bellwether Meeting House & Eatery
800 ft
323 E Wacker Dr Swiss Hotel
Amuse
1500 ft
Getting around
Airports
Midway International (MDW) 12.6 mi
Chicago O'Hare International (ORD) 18.7 mi
Train
Millenium Station2300 ft
Millennium Station2300 ft
Metro stations
State/Lake3000 ft
Lake3000 ft
Bus
Bus stop400 ft
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Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
7.4
Very good159 reviews
Location9.0
Rooms6.8
Service6.2
Dining5.0
  • 8.0
    Great

    The location was great, near the best attractions of Chicago and everything was clean and neat

    AndrewUnited States of America, 
  • 8.2
    Great

    excellent location, very clean room, comfy bed and wi-fi. what's more, getting to navy pier on foot takes about 10 mins. lounge bar is a very nice plus.

    MikeUnited States of America, 
  • 7.0
    Very good

    The location is very good, the hotel is in good condition

    The room is said to be 37 mts 2. I moved out of the Westin hotel for two days for a better and bigger room, none of that happened. Too bad, they are not honest about room sizes. The small pool in relation to the size of the hotel.

    United States of America, 
  • 7.4
    Very good

    This hotel is very well located for a visit to downtown Chicago. Close to the Magnificent Mile, the lake, Navy Pier.

    United States of America, 
  • 10.0
    Perfect

    The concierge recommended several great bars and restaurants.

    United States of America, 
  • 7.4
    Very good

    Beautiful view, spacious and clean room.

    The A/C did not work, the incidental charges paid in advance of over $150. upon check in. Charging me for incidentals I did not use. We had to sleep with the windows open to get cool air.

    United States of America, 
  • 8.2
    Great

    location

    Bill add ons like Drinks charges in a bar we had never been in and "other tax" listed on the bill how can you charge someone "other tax" without an explanation.I have never seen so many people complaining about there bill at hotel checkout. You go to a hotel on vaction to relax and unwind whats the point of going somewhere to get wound up! For this reason I could not recommend this hotel to eny of my friends

    United States of America, 
  • 6.6
    Nice

    Upon checking into the hotel I used the restroom in our newly cleaned and assigned room. I lifted up the toilet seat and sat down, merely glancing into the water to see if it was "clean." Well did I ever get the surprise of my life when I sat square in a toilet seat of vomit! It was clear and covering the entire rim and seat of our toilet, it was all over me at this point! I reported it to the managment staff and they were very apologetic, but it was something that I will NEVER forget, For the price that the Sheraton charges this is NOT something that you would ever expect. Lesson learned, do not just glance you have to really inspect everything before you can assume it is clean! I will never do that agai!

    There was really nothing that we did not like about the hotel other than the room service tray pick up. We had requested a tray pick up/clean up and it took them 10 hours to clear the tray from outside of our door. We used all of the information at hand to contac them for the pick up, no action. Other tray stood outside of hotel room doors for the entire length of our 3 day stay! One would think that housekeeping would take notice and contact the correct department within the hotel to arrange for pick up. They do not!!!! It was quite nasty walking past old food day after day! I can only imagine others felt that way about the mess that was left outside of our door for 10 hours. My husband called a 2nd time and they hopefully picked it up before we left the hotel!

    United States of America, 
  • 5.8
    Guest rating

    The bed was comfortable.

    The doors that slam and wake you up at all hours!!!! You can hear the doors as if it were your own in your room!!!! Got no sleep. Will not stay at a sheraton again!

    United States of America, 
  • 5.4
    Guest rating

    I liked that we had a decent view of navy pier and got to see some of the fireworks.

    I didnt like that I had a small room that didnt look like the picture on the website, I didnt like that we waited for 20min for a elevator because there wasnt room for us to get in and I ended up sending my wife and daughter alone while I take the stairs, I didnt like how its easy to get lost when parking down in self parking ( we went there multipal doors and just guessed where to go), and I didnt like how some tv chanels were staticy and the wifi wasnt free.

    United States of America, 
  • 9.6
    Perfect

    The location was great. Easy access to most of the downtown activities. One of the stops on the Trolley route which made it easy to get on and off at our room.

    Drinks at the bar were really expensive and there was a $16 daily fee for internet usage in the room.

    United States of America, 
  • 8.2
    Great

    Great river views from our hotel room and great central location to most things.

    Thought it was a little expensive but all in all was a great hotel and great experience

    United States of America, 
  • 7.4
    Very good

    The location is great and the staff is very very nice.

    The price is high compared to the quality of the rooms. They are quite old fashion. I had one renovated so it was fine however I was with other people who had an old one.

    United States of America, 
  • 7.4
    Very good

    Its location is convenient major attractions in the city

    United States of America, 
  • 9.4
    Perfect

    Being right downtown and the georgeous view of the river and city. The rooms were very nice but the windows needed to be cleaned. Enjoyed the renovated room.

    My aunt retired back to our room early and the key did not work. Unfortunalely the staff would not let her into the room or give her another key as the reservation was in my name. I had her I.D. on my person and all they had to do was open the room to let her show her I.D. The reservation was for three guests. She had to wait in the lobby for over an hour for my return.

    United States of America, 
FAQ
What is the closest airport?
The hotel lies within 13 miles of Midway International airport.
Can I have a breakfast on site?
Yes, an buffet breakfast is available for guests.
How far is the city center from the property?
The city center is located 1 miles away.
Are there any cleaning services provided?
Yes, the hotel offers housekeeping service, ironing, dry cleaning service and room service.
Can I have lunch or dinner nearby?
Yes, you can have lunch or dinner at ETA Restaurant + Bar within 250 feet of the hotel.
What room types are available here?
The hotel provides such room types as a double room and a twin room.
Address
301 East North Water Street, Chicago, Illinois, United States, 60611
View map
Highlights
TripAdvisor Traveler Rating
read all 5715 verified reviews
TripAdvisor Traveler Rating
114of 206 hotels in Chicago
Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no cribs provided in a room. 
PetsPets are allowed on request.
+ More- Less
Getting around
Airports
Midway International (MDW) 12.6 mi
Chicago O'Hare International (ORD) 18.7 mi
Train
Millenium Station2300 ft
Millennium Station2300 ft
Metro stations
State/Lake3000 ft
Lake3000 ft
Bus
Bus stop400 ft
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
Check-in
Select date
Check-out
Select date
1 room2 Guests
Tip: Consider options with free cancellation to stay flexible in light of the ongoing outbreak of COVID-19.