Sheraton Grand Chicago

ex. Sheraton Chicago Hotel & Towers

301 East North Water Street, Chicago, IL, United States, 60611show map
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Highlights
7
Very goodBased on  168 reviews
Overview

The traditional 4-star Sheraton Grand Chicago Hotel boasts an outdoor swimming pool, a ballroom and a private swimming pool as well as setting in a downtown district of Chicago. Residing in a 34-story contemporary building, the hotel was renovated in 2012.

Sheraton Grand Chicago Hotel is also placed within a 15-minute walk of Daley Center. The venue is 2 km away from the city center.

Shoppers will appreciate a mall and shops at a short distance from the hotel.

Sheraton Grand Chicago Hotel is around 25 minutes' drive from Midway airport.

Rooms

The hotel's 1218 beautiful rooms come with an in-room safe, a mini bar, climate control, cable TV and a mirror as well as modern bathrooms with a roll in shower, complimentary toiletries and towels. Rooms boast a fantastic view over the sea. They also have a microwave, coffee/tea makers and a fridge available for self-catering.

Eat & Drink

A perfect breakfast is served in a warm atmosphere of the dining room. Guests can unwind in the indoor restaurant, which serves tasty seafood cuisine. The lobby bar provides snacks and steaks along with refreshing drinks. Serving both food and drinks, Chicago Burger Company and Shula's Steak House Chicago are situated around 100 meters from the property.

A full breakfast is served at affordable prices. 

Services

Guests can avail of allergy-free rooms, an elevator and a garage as well as conference equipment, a business center and projector screens.

Relax

A casino, a sun deck and a heated indoor pool are offered on site. Sheraton Grand Chicago Hotel provides fitness classes and a gym to help guests keep fit.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible on site at USD 55 per day.

Year renovated:   2012.  Number of floors:   34.  Number of rooms:   1218.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

USD 55 per day

Luggage storage
24-hour services

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

Restaurant

Cafe

Snack bar

Coffee shop

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Private swimming pool

Spa and relaxation

Jacuzzi

Massage

Spa & wellness centre

Sports & Fitness

  • Fitness centre
  • Golf course

Services

  • 24-hour room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Breakfast
  • Restaurant
  • Cafe
  • Snack bar
  • Bar/ Lounge area
  • Dinner
  • Packed lunches

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Projector
  • Microphone
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Children's buffet
  • Children's pool

Spa & Leisure

  • Indoor heated swimming pool
  • Private swimming pool
  • Outdoor swimming pool
  • Casino
  • Sun terrace
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • City view
  • Bay view
  • Lake view
  • River view
  • Water view

Room features

  • Individual air conditioning
  • Individual heating
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Living room
  • Sitting area
  • Dressing area
  • Terrace
  • Tea and coffee facilities
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub shower combination
  • Hair dryer
  • Bathrobe
  • Free toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Voice mail
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 12 pmFREECheck-outuntil 3 pmFREE
Children & extra bedsOne child0 - 17 yearsExisting beddingFREEExtra bedChildren above
17 years or adults
Extra bed
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Chicago Athenaeum at SchamburgChicago Athenaeum at Schamburg1700 ft
Illinois Alliance For Arts EDIllinois Alliance For Arts ED1700 ft
Arts and Business CouncilArts and Business Council2000 ft
Hellenic Museum and Cultural CtrHellenic Museum and Cultural Ctr2000 ft
Cinema ChicagoCinema Chicago3000 ft
Career Academy IncCareer Academy Inc1700 ft
Career Works IncCareer Works Inc1700 ft
Harold Washington LibraryHarold Washington Library2300 ft
Family Golf CtrFamily Golf Ctr1000 ft
Wrigley BuildingWrigley Building1400 ft410 North Michigan Ave
Marina CityMarina City2600 ft300 N. State St.
Michigan AvenueMichigan Avenue3000 ft Chicago, IL 60656 ‎
Water Tower Place Water Tower Place 3400 ft835 N Michigan Ave
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Shula's Steak House ChicagoShula's Steak House Chicago200 ft301 East North Water Street
Chicago Burger CompanyChicago Burger Company200 ft301 East North Water Street
The Purple PigThe Purple Pig1400 ft500 North Michigan Avenue
Niu Japanese Fusion LoungeNiu Japanese Fusion Lounge600 ft332 E Illinois St
Lizzie McNeill's Irish PubLizzie McNeill's Irish Pub500 ft400 N McClurg Ct
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Emerald Casino IncEmerald Casino Inc4000 ft
Art Resources and TeachingArt Resources and Teaching4600 ft
Dixmoor Park DistDixmoor Park Dist4000 ft
Career Colleges of ChicagoCareer Colleges of Chicago4000 ft
University-IL Urology ClinicUniversity-IL Urology Clinic4000 ft
YmcaYmca4000 ft
Institute For the Intl EdctnInstitute For the Intl Edctn4300 ft
North Central Assn of CollegesNorth Central Assn of Colleges4300 ft
University of Illinois UrbanaUniversity of Illinois Urbana4300 ft
Oak Street BeachOak Street Beach5000 ft1000 North Lake Shore Drive, Chicago
Chicago Board of Trade BuildingChicago Board of Trade Building1.0 mi141 W Jackson Blvd La Salle Street
Apollo Theater ChicagoApollo Theater Chicago3.2 mi2540 N Lincoln Ave, Chicago
Wicker ParkWicker Park3.2 mi1425 N Damen Ave
Guaranteed Rate Field Guaranteed Rate Field 4.2 mi333 W 35th St
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Getting around
Airports
Midway (MDW)9.9 mi
Train
Millenium Station2300 ft
Millennium Station2300 ft
Underground
LaSalle "L" Station (Blue Line)1.2 mi
Bus
Bus stop400 ft
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Reviews
7.4
Very goodBased on  168  reviews
  • 7.4
    Very good

    This hotel is very well located for a visit to downtown Chicago. Close to the Magnificent Mile, the lake, Navy Pier.

  • 10.0
    Exclusive

    The concierge recommended several great bars and restaurants.

  • 7.4
    Very good

    Beautiful view, spacious and clean room.

    The A/C did not work, the incidental charges paid in advance of over $150. upon check in. Charging me for incidentals I did not use. We had to sleep with the windows open to get cool air.

  • 8.2
    Fabulous

    location

    Bill add ons like Drinks charges in a bar we had never been in and "other tax" listed on the bill how can you charge someone "other tax" without an explanation.I have never seen so many people complaining about there bill at hotel checkout. You go to a hotel on vaction to relax and unwind whats the point of going somewhere to get wound up! For this reason I could not recommend this hotel to eny of my friends

  • 6.6
    Good

    Upon checking into the hotel I used the restroom in our newly cleaned and assigned room. I lifted up the toilet seat and sat down, merely glancing into the water to see if it was "clean." Well did I ever get the surprise of my life when I sat square in a toilet seat of vomit! It was clear and covering the entire rim and seat of our toilet, it was all over me at this point! I reported it to the managment staff and they were very apologetic, but it was something that I will NEVER forget, For the price that the Sheraton charges this is NOT something that you would ever expect. Lesson learned, do not just glance you have to really inspect everything before you can assume it is clean! I will never do that agai!

    There was really nothing that we did not like about the hotel other than the room service tray pick up. We had requested a tray pick up/clean up and it took them 10 hours to clear the tray from outside of our door. We used all of the information at hand to contac them for the pick up, no action. Other tray stood outside of hotel room doors for the entire length of our 3 day stay! One would think that housekeeping would take notice and contact the correct department within the hotel to arrange for pick up. They do not!!!! It was quite nasty walking past old food day after day! I can only imagine others felt that way about the mess that was left outside of our door for 10 hours. My husband called a 2nd time and they hopefully picked it up before we left the hotel!

  • 5.8
    Guest rating

    The bed was comfortable.

    The doors that slam and wake you up at all hours!!!! You can hear the doors as if it were your own in your room!!!! Got no sleep. Will not stay at a sheraton again!

  • 5.4
    Guest rating

    I liked that we had a decent view of navy pier and got to see some of the fireworks.

    I didnt like that I had a small room that didnt look like the picture on the website, I didnt like that we waited for 20min for a elevator because there wasnt room for us to get in and I ended up sending my wife and daughter alone while I take the stairs, I didnt like how its easy to get lost when parking down in self parking ( we went there multipal doors and just guessed where to go), and I didnt like how some tv chanels were staticy and the wifi wasnt free.

  • 9.6
    Exclusive

    The location was great. Easy access to most of the downtown activities. One of the stops on the Trolley route which made it easy to get on and off at our room.

    Drinks at the bar were really expensive and there was a $16 daily fee for internet usage in the room.

  • 8.2
    Fabulous

    Great river views from our hotel room and great central location to most things.

    Thought it was a little expensive but all in all was a great hotel and great experience

  • 7.4
    Very good

    The location is great and the staff is very very nice.

    The price is high compared to the quality of the rooms. They are quite old fashion. I had one renovated so it was fine however I was with other people who had an old one.

  • 7.4
    Very good

    Its location is convenient major attractions in the city

  • 9.4
    Exclusive

    Being right downtown and the georgeous view of the river and city. The rooms were very nice but the windows needed to be cleaned. Enjoyed the renovated room.

    My aunt retired back to our room early and the key did not work. Unfortunalely the staff would not let her into the room or give her another key as the reservation was in my name. I had her I.D. on my person and all they had to do was open the room to let her show her I.D. The reservation was for three guests. She had to wait in the lobby for over an hour for my return.

  • 6.6
    Good

    Great location near the river and the shopping areas of central Chicago.

    For $275 a night I would expect to have breakfast included in the room price, as well as wireless internet (which even hostels provide for free). It was quite disappointing to have to pay additionally for these. Also, for a top hotel I found the room rather old-looking and worn. For that price they definitely need to invest in new room fittings soon.

  • 7.8
    Fabulous

    Beautiful view..Situated right next to the river. Just a 5min walk to the start-point of the must-go Architectural river cruise. The beds are super comfy.

    The breakfast restaurant in the Hotel was always full..had to wait for a long time to get a table. They do have a great buffet though but pricey, costs around 20$/person. No free wifi access in the room. Although, it is free in the lobby.

  • 7.0
    Very good

    I asked for a quiet room, instead they put us in the same floor with the attendde of a youth conference, and tehy made noise in the hall all night. Sheraton also has charged my credit card times times the amount of our stay.

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Highlights
7
Very goodBased on  168 reviews
Good to know
Check-infrom 12 pmFREECheck-outuntil 3 pmFREE
Children & extra bedsOne child0 - 17 yearsExisting beddingFREEExtra bedChildren above
17 years or adults
Extra bed
PetsPets are allowed on request.
Cancellation
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Getting around
Airports
Midway (MDW)9.9 mi
Train
Millenium Station2300 ft
Millennium Station2300 ft
Underground
LaSalle "L" Station (Blue Line)1.2 mi
Bus
Bus stop400 ft
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room